At bonworld.shop, we aim to provide our customers with a seamless and satisfying shopping experience. We understand that there may be occasions when you need to return or request a refund for products you’ve purchased from our store. This Refund Policy outlines the terms and conditions for such returns and refunds.
1. Eligibility for Refunds
1.1 You are eligible for a refund if you meet one or more of the following criteria:
- You received a damaged or defective product.
- You received the wrong product.
- You are dissatisfied with the product quality, and it does not meet your expectations.
- You cancel an order within 24 hours of purchase, and the product has not been shipped.
- You can request a refund if the order is late in arriving to you on the specified Delivery date.
2. Refund Process
2.1 To initiate a refund request, please contact our Customer Support Team at contact@bonworld.shop within 30 days of the original purchase date. Please provide the following information:
- Order number
- Reason for the refund request
- Photos of the product if it’s damaged or defective
2.2 After receiving your refund request, our team will review the information and respond within 3-5 business days.
2.3 If your refund request is approved, we will process the refund to your original payment method, excluding any shipping fees, within 5-10 business days.
3. Return of Products
3.1 In the case of a damaged or defective product, bonworld.shop may request the product to be returned before issuing a refund. We will provide you with return shipping instructions.
3.2 For eligible returns, return shipping is free of charge.
4. Non-Refundable Items
4.1 Some products may not be eligible for refunds, such as digital products, downloadable software, or personalized/customized items, unless they are damaged or defective.
5. Cancelling Orders
5.1 You can cancel your order within 24 hours of purchase if it has not been shipped. After 24 hours or once the product has been shipped, the standard refund policy applies.
6. Contact Information
If you have any questions or need assistance with our Refund Policy, please contact our Customer Support Team at contact@bonworld.shop
7. Changes to this Policy
bonworld.shop reserves the right to modify or amend this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
By making a purchase on bonworld.shop, you acknowledge and agree to this Refund Policy. Please review this policy regularly to stay informed about any updates. Your satisfaction is important to us, and we are here to assist you with any concerns you may have.
Contact Info:
Address: 3748 Thrushwood Dr, Chattanooga Tennessee 37415, United States
Phone Number: +12073058450
Email ID: contact@bonworld.shop
Business Hours:
Monday to Friday: 9:30AM-6:30PM – Saturday: 9:30AM-5PM